Support

Multilingual Customer & Technical Support Solutions

Your clients often need help. If they do not get assistance in time, they give up and go to your competitors. Stop losing customers with Allsoft Ecommerce Technical Support – it is time to reduce costs and increase recurring revenue!

WHY WORK WITH US

15 Years of Customer Experience Management

10+ Languages (Russian, English, Portuguese/Brazilian, Spanish, Polish, Czech, Hungarian, Slovak, Vietnamese, Cantonese, Mandarin)

All support levels (sales support, 1st line, 2nd line etc.)

Omni-channel: Voice (Inbound/Outbound), Email, Chat

5 Global Locations: delivery centers in Russia, India, Brazil, Colombia, Vietnam

100+ satisfied clients, including Avast, AVG, Kaspersky, Parallels, ABBYY, DrWeb

Training & Quality: Flexible agent scripts, call recording, mentoring programs

SERVICES

  • Inbound/Outbound calls, emails, chat
  • Flexible timetable depends on business needs
  • Capturing logs from User`s PC and sending to vendor for fixing bugs
  • Complex consulting about technical features, including setup, information about releases
  • Help with data recovery
  • Work with vendor`s ticket system

HOW YOU CAN BENEFIT

  • Increased Productivity and Customer Satisfaction
  • Cost Reduction
  • New Revenue Generation
  • Core Business Focus
  • Digital Business Transformation

STAFF QUALIFICATION

  • 5+ years expertise in specific support of software, working for leading companies
  • Knowledge and good experience of programs
  • Completed training & certification programs
  • Suggestion of technical advice & providing remote support to client’s PC
  • Good interpersonal skills to handle clients
  • Insight and analytical ability

   OUR AWARDS

The professionalism and effectiveness of our team is proved by CX World AWARDS “The Best Customer Experience Team” award.

We guarantee worldclass support!

SERVICES

  • Inbound/Outbound calls, emails, chat
  • Flexible timetable depends on business needs
  • Capturing logs from User`s PC and sending to vendor for fixing bugs
  • Complex consulting about technical features, including setup, information about releases
  • Help with data recovery
  • Work with vendor`s ticket system

HOW YOU CAN BENEFIT

  • Increased Productivity and Customer Satisfaction
  • Cost Reduction
  • New Revenue Generation
  • Core Business Focus
  • Digital Business Transformation

STAFF QUALIFICATION

  • 5+ years expertise in specific support of software, working for leading companies
  • Knowledge and good experience of programs
  • Completed training & certification programs
  • Suggestion of technical advice & providing remote support to client’s PC
  • Good interpersonal skills to handle clients
  • Insight and analytical ability

   OUR AWARDS

The professionalism and effectiveness of our team is proved by CX World AWARDS “The Best Customer Experience Team” award.

We guarantee worldclass support!

Choose the Best Plan for You

Features 1 line Support 2 line Support
First response time Calls 90/90, chat 100/20, emails 80/24h; 100/48h Calls 80/20, emails 80/48h; 100/72h
Monitored email support
Live telephone support
Knowledge base building
Creating tickets
Assistance through remote access to client’s PC
Support engineer
Assistance with purchasing and getting licenses
Refunds
Subscription changes (auto-renewals cancelation and activation)
Issues type minor technical
Monthly reports